Order Cancellation Policy
Last Updated: October 8, 2026
Thank you for shopping with Yuloraestel. We understand that you may need to change your plans after placing an order. This Order Cancellation Policy explains how to request an order cancellation, how cancellation eligibility is determined, and how refunds are handled for approved cancellations.
1. Order Cancellation Policy
You may contact us to request cancellation of an order that has not yet shipped.
Because orders may enter processing, fulfillment, or shipment preparation shortly after purchase, we encourage you to submit your cancellation request as soon as possible.
Submitting a cancellation request does not automatically cancel your order. Our customer service team must review the order status and confirm whether the cancellation can be accepted.
2. Cancellation Eligibility
Orders That Have Not Shipped
Orders that have not yet shipped may be eligible for cancellation, depending on their current processing and fulfillment status.
We will review your request and determine whether the order can still be canceled. If the cancellation is approved, we will confirm the outcome and arrange the applicable refund.
Orders That Have Already Shipped
Once an order has shipped, it generally cannot be canceled through our standard order cancellation process.
If you no longer wish to keep the item, please refer to our Return and Refund Policy for information about return eligibility, return procedures, and applicable refund conditions.
Cancellation eligibility depends on the order's status when your request is reviewed. We cannot guarantee that every request will be approved. Nothing in this policy limits any rights or remedies available to you under applicable law.
3. How to Request an Order Cancellation
To request an order cancellation, contact our customer service team using either of the following methods:
Email: customer@yuloraestel.com
Phone: +1 (314) 682-7493
Please provide the following information to help us locate and verify your order:
- Your order number.
- The name used when placing the order.
- The email address associated with the order.
- Payment confirmation or other relevant information, if reasonably needed to verify the transaction.
Please submit your request as soon as possible, as your order may enter fulfillment or shipment preparation before we can review it.
For your security, do not send full payment card numbers, card security codes, account passwords, or other unnecessary sensitive payment information by email or phone.
4. Cancellation Review and Confirmation
After receiving your request, our customer service team will review the available order information and check whether the order can still be canceled.
If your request is approved, we will notify you of the cancellation and arrange the applicable refund to your original payment method, subject to applicable payment-processing procedures and legal requirements.
If your order has already shipped or the cancellation cannot be accepted, we will inform you of the outcome and explain any available next steps.
Please do not assume that your order has been canceled until we have confirmed that the request has been accepted. If a cancellation cannot be completed, you may still be eligible to request a return or refund under our Return and Refund Policy or applicable law.
5. Refunds for Approved Cancellations
For an approved cancellation, we will arrange the applicable refund to the original payment method whenever possible, subject to applicable payment-processing procedures and legal requirements.
After we initiate a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
A refund being initiated does not necessarily mean that the funds will be available in your account immediately.
If you have questions about a refund we have initiated, please contact our customer service team. You may also contact your payment provider for information about its processing timeframe.
6. Orders That Have Already Shipped
Orders that have already shipped generally cannot be canceled through our standard cancellation process.
If you no longer wish to keep an item after it has shipped, please review our Return and Refund Policy for the applicable return procedures, eligibility requirements, and refund conditions.
This policy should be read together with our Shipping Policy and Return and Refund Policy. It does not replace or restrict any rights or remedies that may be available under applicable law.
7. Contact Us
If you have questions about this policy or would like to request an order cancellation, please contact Yuloraestel using the details below.
Website: https://yuloraestel.com
Email: customer@yuloraestel.com
Phone: +1 (314) 682-7493
Mailing Address: 5242 Ville Anita Ct, Hazelwood, MO 63042, United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time.
When contacting us about an existing order, please include your order number so we can identify the transaction and assist you more efficiently.
Thank you for choosing Yuloraestel.