Terms of service
Last Updated: October 8, 2026
These Terms of Service govern your access to and use of the Yuloraestel website and your purchases of home furniture and home decor products through our website. Please read these terms carefully before browsing our website or placing an order.
1. Introduction and Scope
These Terms of Service apply to your use of https://yuloraestel.com, including browsing product listings, accessing available website features, and purchasing products online.
By accessing or using our website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law. If you do not agree with these terms, please discontinue use of the website.
Before placing an order, please review the product description, specifications, price, shipping information, and applicable policies.
Our separate policies provide additional information about specific transactions:
- Our Shipping Policy explains shipping coverage, shipping fees, estimated delivery times, tracking, and delivery issues.
- Our Order Cancellation Policy explains cancellation eligibility, cancellation requests, and refunds for approved cancellations.
- Our Return and Refund Policy explains return eligibility, return procedures, and applicable refund conditions.
- Our Privacy Policy explains how personal information is collected, used, and handled.
These Terms of Service should be read together with our applicable policies. If any provision appears inconsistent with a more specific policy, we will interpret the documents consistently where reasonably possible, subject to applicable law. Nothing in these terms waives or restricts mandatory legal rights.
2. Website Use and User Responsibilities
Website Accounts
You may be able to browse and purchase products without creating an account. If account functionality is available and you choose to register, you agree to provide accurate and current information and update it when necessary.
You should take reasonable steps to protect your login credentials and notify us if you suspect unauthorized access to your account.
Where account features are offered, we may restrict, suspend, or terminate access for legitimate reasons, including suspected unlawful activity, security concerns, misuse, or a material violation of these terms. Any such action will be subject to applicable law and any rights that cannot lawfully be excluded.
Acceptable Website Use
When using our website, you agree not to:
- Use the website for unlawful, fraudulent, or deceptive purposes.
- Interfere with the website's operation, security, or availability.
- Attempt to gain unauthorized access to website systems, accounts, or data.
- Upload or introduce malicious code or engage in activities that may damage or disrupt the website.
- Copy, reproduce, distribute, or misuse website content in violation of applicable law or the rights of others.
We make reasonable efforts to maintain website functionality and provide useful information. However, access may occasionally be interrupted by maintenance, technical issues, or circumstances beyond our reasonable control.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.
3. Products, Availability, and Pricing
Product Information
We aim to provide clear and accurate product descriptions, photographs, dimensions, materials, colors, specifications, and other relevant details to help you make an informed purchasing decision.
Please review product information carefully before ordering, particularly measurements, materials, and other specifications relevant to your intended use.
Product appearance may vary slightly from displayed images because of lighting, photography, screen settings, or differences between display devices. We make reasonable efforts to present product images and descriptions accurately but cannot guarantee that every screen will reproduce colors and details identically.
Product Availability
Product availability may change without notice. Displaying a product on our website does not guarantee that it will remain available until an order is completed or fulfilled.
If an availability issue affects your order, we will communicate with you as appropriate and handle the matter in accordance with applicable law and our relevant policies.
Prices, Promotions, and Errors
Product prices, descriptions, inventory information, and promotional offers may change from time to time. The applicable product price, shipping charges, taxes, and order total will be presented during the purchasing process as required by law.
Although we make reasonable efforts to maintain accurate listings, occasional typographical, pricing, inventory, or technical errors may occur.
If we identify a material error affecting an order, we will address it transparently and in accordance with applicable law. Where appropriate, we may contact you to explain the issue and discuss available options.
Nothing in this section authorizes arbitrary retroactive price changes or unrestricted cancellation of an order contrary to applicable law or the circumstances of the transaction.
4. Orders and Payments
Placing an Order
You may place an order through the purchasing process available on our website.
Before submitting your order, please review the products, quantities, shipping address, contact information, prices, shipping charges, applicable taxes, and total amount payable.
You are responsible for providing accurate billing, shipping, and contact information so that we can process your order and communicate with you when necessary.
Order submission, order confirmation, payment authorization, and order acceptance may be separate steps in the purchasing process. The applicable checkout information and communications we send will help clarify the status of your order.
Please retain your order confirmation and related communications for your records.
Payments
Payment must be made using a payment method offered at checkout. Available payment methods and any applicable payment conditions will be displayed during the purchasing process.
Payment authorization and processing may depend on the payment provider, card issuer, bank, or other financial institution involved.
If you experience a payment issue or have a question about an order, please contact customer service.
For your security, do not send full payment card numbers, card security codes, account passwords, or other unnecessary sensitive payment information by email or phone.
Order Issues, Cancellations, and Refunds
If an order cannot be processed or a material issue arises, we will address the matter in accordance with applicable law and our relevant policies.
Cancellation requests are handled under our Order Cancellation Policy. Returns and refunds are handled under our Return and Refund Policy and applicable law.
Submitting a cancellation, return, or refund request does not by itself confirm that the request has been approved or completed. We will communicate the outcome in accordance with the applicable process and legal requirements.
5. Shipping Policy
We currently offer shipping within the United States, subject to destination eligibility and any delivery restrictions disclosed during checkout or in our Shipping Policy.
Our standard shipping rates are as follows:
- Orders below $69.84: $6.95 standard shipping.
- Orders of $69.84 or more: Free standard shipping.
Orders typically require 1–3 business days to process before shipment. After dispatch, estimated transit time is 7–12 business days.
Based on these estimates, the overall expected timeframe is approximately 8–15 business days from order placement. These timeframes are estimates and are not guarantees of delivery by a specific date.
Order processing time is separate from transit time. Actual delivery may vary because of carrier disruptions, severe weather, public holidays, address verification, transportation conditions, or other circumstances affecting shipment.
Shipments may be handled by DHL, UPS, or another appropriate carrier, depending on the order and fulfillment arrangements. Tracking information may be provided where available, and carrier tracking updates may take time to appear.
If your order is delayed, appears to be lost, arrives damaged, or presents another delivery issue, please contact customer service with your order number and relevant details.
Applicable taxes, duties, or customs-related charges will be handled according to the actual transaction, shipping arrangements, information disclosed at checkout, and applicable law. We do not represent that all possible taxes or customs-related charges are included unless the relevant arrangements support that statement.
For additional details about shipping fees, delivery estimates, tracking, address issues, and delivery problems, please refer to our Shipping Policy.
Nothing in this section limits any rights or remedies available under applicable law if an order cannot be delivered as required.
6. Order Cancellation
You may contact us to request cancellation of an order that has not yet shipped. Please submit your request as soon as possible because orders may enter fulfillment or shipment preparation shortly after purchase.
Cancellation requests are subject to review. We will check the order's status and inform you whether the cancellation can be accepted.
Orders that have already shipped generally cannot be canceled through our standard cancellation process. If you no longer wish to keep an item after shipment, please refer to our Return and Refund Policy for applicable return procedures and conditions.
For an approved cancellation, the applicable refund will generally be returned to the original payment method where possible, subject to payment-processing procedures and applicable law.
The time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
To request cancellation, contact us at customer@yuloraestel.com or +1 (314) 682-7493. Please provide your order number and sufficient information to help us identify your order. Do not send full payment card numbers or security codes.
For further details, please refer to our Order Cancellation Policy. Nothing in this section restricts cancellation or refund rights that may apply under mandatory law, including rights arising from certain delivery delays or failures.
7. Returns, Exchanges, and Refunds
Return eligibility, return procedures, exchange availability, return shipping costs, and refund conditions are governed by our Return and Refund Policy and applicable law.
If an item arrives damaged, defective, incorrect, or otherwise presents a product or delivery issue, please contact customer service with your order number and relevant details. We will review the circumstances and explain the applicable next steps.
Exchange availability and responsibility for return shipping costs depend on the circumstances and the terms of the applicable policy. Please do not send an item back before reviewing the return instructions or contacting us where required by our policy.
Refund eligibility, refund methods, and the time required for funds to become available may depend on the circumstances, applicable policy, payment provider, and legal requirements.
Please review our Return and Refund Policy before returning an item. Nothing in these terms restricts any consumer rights or remedies that cannot lawfully be excluded.
8. Privacy and Data Protection
When you browse our website, contact customer service, or place an order, personal information may be processed as necessary to operate the website, respond to inquiries, process payments, fulfill orders, provide customer support, and communicate with you about transactions.
Depending on how you interact with our website, information may include contact details, shipping and billing information, order records, and communications with customer service.
Where applicable, service providers may process relevant information to support website hosting, payment processing, order fulfillment, communications, security, or other business operations.
The categories of information collected, purposes of use, cookie practices, sharing arrangements, retention periods, security measures, and available privacy choices depend on our actual practices and applicable law.
We take reasonable steps to handle personal information appropriately. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Depending on your location and the circumstances, applicable law may provide rights concerning access to, correction of, deletion of, or other uses of your personal information. The availability and scope of these rights vary.
For additional information, please review our Privacy Policy. You may also contact us using the details in the Contact Us section below to ask a privacy-related question or submit a request.
We may need to verify your identity and the scope of your request as permitted or required by applicable law.
9. Website Content and Intellectual Property
Unless otherwise indicated, website content, including product descriptions, photographs, graphics, logos, page layouts, and other materials, may be protected by applicable intellectual property laws.
You may use the website and its content for personal, non-commercial browsing and purchasing purposes.
You may not reproduce, distribute, modify, publicly display, commercially exploit, or otherwise use protected website content without appropriate authorization, except where permitted by applicable law.
Nothing in this section affects rights or permissions that belong to third parties or that cannot lawfully be restricted.
10. Third-Party Services and Links
Our website may use third-party services or contain links to external websites, where applicable. These services may support payment processing, delivery, website functionality, or other operations.
Third-party websites and services may be subject to their own terms, privacy practices, and conditions. We do not control every aspect of third-party services or external websites.
The inclusion of a link or service does not, by itself, constitute an endorsement or guarantee of its content or availability.
Nothing in this section limits any responsibility that we may have under applicable law for our own services, representations, or conduct.
11. Website Availability and Limitations
We aim to keep our website available and functional, but we do not guarantee uninterrupted access or error-free operation at all times.
The website may occasionally be unavailable because of maintenance, updates, technical problems, security measures, or circumstances beyond our reasonable control.
To the extent permitted by applicable law, we are not responsible for interruptions caused solely by circumstances beyond our reasonable control. This provision does not exclude liability for our own conduct where liability cannot lawfully be excluded.
Nothing in these terms limits mandatory consumer protections or other legal rights that apply to your use of the website or purchases.
12. Disputes and Governing Law
If you have a concern about our website, products, or an order, we encourage you to contact customer service first so that we can review the issue and discuss possible ways to resolve it.
Contacting customer service does not prevent you from exercising any lawful complaint, dispute-resolution, or legal process available to you.
These Terms of Service and disputes arising from website use or purchases are subject to applicable law. The law governing a particular dispute and the courts or other forums that may hear it will depend on the circumstances and applicable legal requirements.
Nothing in these terms is intended to exclude mandatory consumer protections or require you to waive rights that cannot lawfully be waived.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business operations, website features, policies, or applicable legal requirements.
When we make changes, we will update the Last Updated date shown at the beginning of this document. Any notice or additional steps required by applicable law will be provided where necessary.
Changes will apply as permitted by applicable law. Updates to these terms do not automatically change the terms of a completed transaction where such a change would be unlawful.
We encourage you to review this page periodically to remain informed about our terms.
14. Contact Us
If you have questions about these Terms of Service, an order, or any of our policies, please contact Yuloraestel using the information below.
Yuloraestel
- Website: https://yuloraestel.com
- Email: customer@yuloraestel.com
- Phone: +1 (314) 682-7493
- Mailing Address: 5242 Ville Anita Ct, Hazelwood, MO 63042, United States
- Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time.
When contacting us about an existing order, please include your order number so we can identify the transaction and assist you more efficiently.
Thank you for choosing Yuloraestel.